Privacy Policy – DK Game Bangladesh Data Protection

1

Who We Are

DK Game operates the online gaming platform available at dk-game.live and through the official dk game mobile application. When this Privacy Policy refers to "dk game", "we", "us", or "our", it refers to the operator of the dk game platform and all services provided under the dk-game.live domain.

DK Game is the data controller for all personal data collected from players who register and use the dk game platform. As data controller, dk game is responsible for determining how and why your personal data is processed, and for ensuring that processing is carried out lawfully, fairly, and transparently.

Scope: This Privacy Policy applies to all players who register on dk game, visit dk-game.live, or use the dk game mobile app. It covers all personal data collected through these channels, regardless of the device or method used to access the platform.

2

Data We Collect

DK Game collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and provide you with a safe and fair gaming experience. The categories of data dk game collects are described below.

Category	Data Collected	Purpose
Identity Data	Full name, date of birth, gender	Account registration and age verification
Contact Data	Mobile number, email address	Account communication and support
Verification Data	National ID, passport, or other identity documents	KYC compliance and withdrawal verification
Financial Data	bKash/Nagad account references, transaction history	Payment processing and fraud prevention
Technical Data	IP address, device type, browser, operating system	Security monitoring and platform optimisation
Usage Data	Games played, session duration, betting history	Responsible gaming monitoring and personalisation
Cookie Data	Session tokens, preference settings	Platform functionality and user experience

What DK Game Does Not Collect: DK Game does not collect your full payment card numbers, bank account credentials, or bKash/Nagad PINs. Payment transactions are processed through the payment provider's own secure interface — dk game only receives a transaction reference confirming the payment was completed.

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How We Collect Your Data

DK Game collects personal data through several channels, all of which are directly related to your use of the platform. Understanding how data is collected helps you stay in control of what you share with dk game.

Registration form: When you create your dk game account, you provide your name, date of birth, mobile number, and email address directly through the registration form.
Identity verification: When you submit documents to verify your identity for withdrawal processing, dk game collects the information contained in those documents.
Deposits and withdrawals: When you make a payment via bKash or Nagad, dk game receives a transaction reference and the associated account identifier from the payment provider.
Platform usage: DK Game automatically collects technical and usage data as you navigate the platform — including your IP address, device information, pages visited, games played, and session duration.
Customer support: When you contact dk game support by email or live chat, the content of your communication is collected and stored as part of your support history.
Cookies and similar technologies: DK Game uses cookies and session tokens to maintain your login state and remember your platform preferences. See Section 7 for full details on cookie use.

4

Why We Use Your Data

Every piece of data that dk game collects is used for a specific, legitimate purpose. DK Game does not process personal data for purposes beyond those listed below without first obtaining your explicit consent.

Account management: To create, maintain, and operate your dk game account, including processing login requests and managing your account settings.
Payment processing: To process deposits and withdrawals via bKash and Nagad, verify transaction references, and maintain accurate financial records for your account.
Identity verification: To verify your age and identity in compliance with responsible gaming obligations and to prevent underage gambling on dk game.
Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited activities on dk game.
Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problematic gambling behaviour, enabling dk game to offer appropriate support tools.
Customer support: To respond to your queries, resolve account issues, and maintain a record of your support interactions with dk game.
Platform improvement: To analyse how players use dk game and identify areas where the platform experience can be improved.
Legal compliance: To comply with applicable laws and regulations, including responding to lawful requests from regulatory authorities.

No Marketing Without Consent: DK Game will only send you promotional communications — such as bonus offers and game announcements — if you have opted in to receive them during registration or through your account settings. You can opt out of marketing communications at any time.

5

Legal Basis for Processing

DK Game processes your personal data on the following legal bases, depending on the purpose of the processing:

Contract performance: Processing your registration data, payment data, and account activity data is necessary to fulfil the contract between you and dk game — that is, to provide you with access to the platform and its services.
Legal obligation: Processing your identity verification data and transaction records is required to comply with applicable anti-money laundering regulations and responsible gaming obligations.
Legitimate interests: Processing technical and usage data for fraud prevention, security monitoring, and platform improvement is based on dk game's legitimate interest in operating a safe and functional platform.
Consent: Processing your data for marketing communications is based on your explicit consent, which you can withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

6

Data Sharing

DK Game does not sell, rent, or trade your personal data to any third party. DK Game shares personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment providers: DK Game shares transaction references with bKash and Nagad to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of payment data within their systems.
Identity verification services: DK Game may use third-party identity verification services to validate documents submitted during the KYC process. These services are bound by confidentiality obligations and may not use your data for any other purpose.
Regulatory authorities: DK Game may disclose personal data to regulatory or law enforcement authorities when required to do so by applicable law, court order, or regulatory directive.
IT and infrastructure providers: DK Game uses third-party hosting and infrastructure services to operate the platform. These providers have access to server data only to the extent necessary to provide their services and are bound by data processing agreements.

No Advertising Networks: DK Game does not share your personal data with advertising networks, data brokers, or any third party for the purpose of targeted advertising. Your dk game data stays within the dk game ecosystem.

7

Cookies & Tracking Technologies

DK Game uses cookies and similar technologies on the dk-game.live website and in the dk game mobile app. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences between sessions.

Essential cookies: Required for the platform to function. These include session tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
Preference cookies: Store your platform settings, such as language preferences and display options, so you do not need to reconfigure them each time you visit dk game.
Analytics cookies: Help dk game understand how players navigate the platform — which pages are visited most, where players encounter issues, and how session flows can be improved. Analytics data is aggregated and does not identify individual players.

DK Game does not use third-party advertising cookies or tracking pixels. You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in and use dk game normally.

No Cross-Site Tracking: DK Game does not track your activity on other websites. Cookies set by dk game are scoped to the dk-game.live domain and are not accessible to third-party websites or advertising platforms.

8

Data Retention

DK Game retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate operational needs. The retention periods below apply to the main categories of data held by dk game.

Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard record-keeping requirements.
Transaction and financial data: Retained for a minimum of five years from the date of the transaction, as required for financial record-keeping and anti-money laundering compliance.
Identity verification documents: Retained for the duration of your account and for five years after closure. Documents are stored securely and access is restricted to authorised personnel only.
Support communications: Retained for three years from the date of the last interaction, to allow dk game to reference previous support history if needed.
Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire according to the timeframe set at the time they are placed — typically between 30 and 365 days.

When retention periods expire, dk game securely deletes or anonymises the relevant data. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.

9

Data Security

DK Game implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures are reviewed and updated regularly to reflect current best practices in data security.

SSL/TLS encryption: All data transmitted between your device and dk game is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection to dk-game.live is secure.
Encryption at rest: Sensitive personal data stored on dk game's servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
Access controls: Access to personal data is restricted to dk game personnel who have a legitimate operational need. All access is authenticated, logged, and subject to regular review.
Security monitoring: DK Game's infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and potential security incidents.
Incident response: In the event of a data breach that poses a risk to players, dk game will notify affected players and relevant authorities within the timeframes required by applicable law.

Your Role in Security: DK Game's security measures protect data on the platform side. You also play a role — use a strong, unique password for your dk game account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

10

Your Privacy Rights

As a dk game player, you have the following rights in relation to your personal data. These rights can be exercised by contacting dk game support at [email protected]. DK Game will respond to all data rights requests within a reasonable timeframe.

Right of Access

Request a copy of all personal data dk game holds about you, along with information on how it is being used.

Right to Rectification

Request correction of any inaccurate or incomplete personal data held by dk game about you.

Right to Erasure

Request deletion of your personal data where dk game no longer has a legal basis to retain it.

Right to Object

Object to dk game processing your data for legitimate interests or direct marketing purposes.

Right to Restriction

Request that dk game restricts processing of your data while a dispute about its accuracy or use is resolved.

Right to Portability

Request a copy of your personal data in a structured, machine-readable format for transfer to another service.

How to Exercise Your Rights: Email [email protected] with the subject line "Data Rights Request" and specify which right you wish to exercise. DK Game will verify your identity before processing the request and will respond within 30 days. There is no charge for exercising your data rights.

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Children's Privacy

DK Game is strictly an 18+ platform. DK Game does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on dk game or attempt to use the platform in any way.

If dk game discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on dk game, contact support at [email protected] immediately so the matter can be investigated and resolved without delay.

Age Verification: DK Game uses age verification checks during registration and may request identity documents to confirm that players meet the 18+ requirement. This is a non-negotiable requirement and applies to all players regardless of location or payment method.

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Third-Party Links

The dk game platform does not contain links to third-party websites. DK Game's navigation is limited to pages within the dk-game.live domain. This Privacy Policy applies only to data collected through dk game's own platform and does not cover any third-party services that may be referenced in support communications or promotional materials.

Payment providers such as bKash and Nagad operate under their own privacy policies. When you interact with these payment providers to complete a deposit or withdrawal, your interaction with their platform is governed by their own terms and privacy policies, not by this dk game Privacy Policy.

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Updates to This Privacy Policy

DK Game may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how dk game processes your personal data, registered players will be notified by email or through an in-platform notification before the changes take effect. Your continued use of dk game after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.

Stay Informed: DK Game recommends reviewing this Privacy Policy periodically — especially after receiving a notification of changes. If you have questions about any update, contact support at [email protected] before continuing to use the platform.

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Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk game handles your personal data, the support team is available 24/7 and will be happy to help.

Email: [email protected] — for privacy requests, data rights exercises, and formal complaints.
Live Chat: Available from your dk game account dashboard for real-time assistance with privacy queries.
FAQ: Visit the FAQ page for answers to common questions about your dk game account and data.

DK Game aims to respond to all privacy-related email queries within 24 hours. Data rights requests will be acknowledged within 72 hours and fully resolved within 30 days. Your privacy matters to dk game — every request is taken seriously and handled with care.

DK Game Privacy Policy – Your Data, Protected

How DK Game Protects Your Privacy